Pepsico

Method

The challenge is designed to be a direct response to critics who allege that Coca-Cola and Pepsi-Cola are identical drinks, with no meaningful differences. The challenge takes the form of a taste test.
At malls, shopping centers and other public locations, a Pepsi representative sets up a table with two blank cups: one containing Pepsi and one with Coke. Shoppers are encouraged to taste both colas, and then select which drink they prefer. Then the representative reveals the two bottles so the taster can see whether they preferred Coke or Pepsi. The results of the test leaned toward a consensus that Pepsi was preferred by more Americans.

Reactions

After years of the Pepsi Challenge, Pepsi began to outsell Coke in the US wherever the two were sold side-by-side, for example in supermarkets and convenience stores. However, Coke remains more widely available, for example in restaurants, and thus continues to outsell Pepsi in terms of total sales.

During the period when the Pepsi Challenge was used in commercials, Coca-Cola countered with parody commercials, including one in which a third choice was offered, a tennis ball. The "volunteer", a monkey, claimed that he preferred the taste of the tennis ball to both Coke and Pepsi because it stank, and that he thought it was the "fuzzie goodness" that made the difference.

Other companies have also introduced promotions similar to the Pepsi Challenge, such as the Hyundai Challenge and the recent Altoids Challenge.

Criticisms

Psychology researchers took a deeper look at the Pepsi Challenge and discovered that when Pepsi did the tests, they covered the labels on the bottles of soda with plain labels containing a single block letter. The Pepsi bottle was consistently labeled "M" and the Coke bottle was labeled "Q". The researchers repeated the Pepsi Challenge tests but reversed the labels, and got reversed preference results, in which Coke beat Pepsi. They concluded that consumers will choose M over Q regardless of the taste of the beverages.

In his book, Blink, author Malcolm Gladwell ascribes the success of Pepsi over Coca-Cola in these tests to being a result of the nature of "sip tests," which would fail to account for the cloying effect of excessive sweetness and the complementary but counter-intuitive long-term preference for an item that would consistently lose in a blind sip-test comparison.

Additionally, some participants recall that the two beverages were served to them at different temperatures. The Pepsi sample was served chilled but the Coca-Cola was at room temperature, thus making it less appealing than the Pepsi. Similar stategies have been used to demonstrate that many people will prefer slightly chilled tap water to more expensive bottled water served at room temperature.

Finally, some participants were already familiar enough with both soft drinks to be able to tell the difference by taste alone. These participants may have chosen Pepsi, regardless of their preference, in order to claim the prize offered

See also

• Pepsi Stuff a.k.a. Pepsi Points
• New Coke
• The Real Pepsi Challenge

From wikipedia